The top five High Street banks have accounted for more than 50% of the complaints received this year by the Financial Ombudsman Service (FOS).
Lloyds Banking Group, Barclays, Royal Bank of Scotland, Abbey and HSBC received 38,000 complaints combined, with Barclays the worst offender with over 8,000 complaints.
The FOS deals with complaints from customers in the financial services industry if firms are unable to settle them themselves and in the first half of the year upheld an average of 59% of complaints.
"Putting this information into the open will now give those worse-performing businesses vital encouragement to improve - which should mean fewer of their customers having to bring complaints to the ombudsman that should already have been resolved," said Walter Merricks, the outgoing chief ombudsman.
www.ukba.co.uk
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